Fix a problem

Common snags and quick fixes.

Most snags have a thirty-second fix — start here before anything else. Still stuck after these? Email support@speakpaid.com with what you were doing and what happened; we read everything.

• The mic didn’t catch the job — check microphone permission in iOS Settings; say the customer, work, time and price; you can type any field.
• My 6-digit code didn’t arrive — check spam; request a new one; check the email spelling. (You can also use Continue with Apple.)
• There’s no Pay now option — Pay now is Pro; on Pro, connect Stripe in Settings → Payments first. Free invoices show your bank details instead.
• A customer says they paid but it still shows due — record the payment yourself, or check it landed in Stripe; it marks paid at zero balance.
• I sent the wrong amount — use a credit note or an additional invoice (see Fix a mistake); don’t edit a sent invoice.

Still stuck? Contact support.